11 Best Intercom Alternatives for Customer Service Free

Intercom also offers a suite of tools for customer support, including a knowledge base, a help center, and a community forum. A Plethora of customer service tools are available to manage your customers. You can integrate different apps (like Google Meet or Stripe among others) with your messenger and make it a high end point for your customers. Also, their in-app messenger is worth a separate mention as it’s one of their distinctive tools (especially since Zendesk doesn’t really have one). With Intercom you can send targeted email, push, and in-app messages which can be based on the most relevant time or behavior triggers.

Zendesk, unlike Intercom, is a more affordable and predictable customer service platform. This is especially helpful for smaller businesses that intercom vs zopim may not need a lot of features. You can also set up interactive product tours to highlight new features in-product and explain how they work.

Intercom alternatives like User are cleverly built to help digital marketers manage their customer communication and reach out the potential clients effortlessly. The solution to go for that integrates chat, email marketing, and marketing automation. User.com provides growth and customer satisfaction through the real-time chat feature. When you compare Zendesk, Desku is a step ahead when it comes to delivering a seamless live chat experience for handling interactions beyond transactions. If you’re looking for an Intercom alternative specifically designed for ecommerce platforms such as Magento or Shopify, Gorgias is among the best Shopify chat apps.

On one hand, Zendesk offers a great many features, way more than Intercom, but it lacks in-app messenger and email marketing tools. On the other hand, Intercom has all its (fewer) tools and features integrated with each other way better, which makes your experience with the tool as smooth as silk. Increase sales, target your audience effectively, and create compelling campaigns with our help.

Why stop customer interaction when you can continue selling and supporting on-the-go. Chat is now considered as one of the many features of the broad help desk. We are going to start with a quick-fire round of differences between Zendesk and Kustomer. Let’s get a quick overview of both tools before we start so zopim vs intercom that you get to know whether you should use Kustomer or the more popular counterpart. Using the Reports in Intercom, you can easily improve your chatbot flows and support team’s effectiveness.

What is a VoIP intercom?

If you are interested in affordable alternatives to Intercom, it is your safest bet. When it comes to customer service software, it is difficult to find a one-size-fits-all solution. It offers integration with Slack, Facebook Messenger, ClearBit, Zendesk, and the entire Freshworks ecosystem. When you upgrade to any of it’s paid plans, you get these and more features to explore.

Intercom offers an easy way to nurture your qualified leads (prospects) into customers with Intercom Series. The difference between the two is that the Professional subscription lacks some things like chat widget unbranding, custom agent roles, multiple help centers, https://chat.openai.com/ etc. You can publish your knowledge base articles and divide them by categories and also integrate them with your messenger to accelerate the whole chat experience. Zendesk also has the Answer Bot, which can take your knowledge base game to the next level instantly.

Zendesk Suite 2023 Pricing, Features, Reviews & Alternatives – GetApp

This makes it an excellent choice if you want to engage with support and potential and existing customers in real time. Intercom is the go-to solution for businesses seeking to elevate customer support and sales processes. On top of that, users also say it can be difficult to reach customer service. These products are able to integrate with each other, which offers customers more personalized customer experiences.

Businesses, ecommerce in particular, have recognized the value of this technology. LiveAgent is multilingual, making it easy to overcome language zopim vs intercom barriers. LiveAgent is proud to have the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. No Customer Support Software will manate to cover all the requirements of a business. Though key functionalities of Zendesk Chat and Intercom are obviously a priority you should also thoroughly study the integrations supported by each software. Easily track your service team’s performance and unlock coaching opportunities with AI-powered insights.

They charge for customer service representative seats and people reached, don’t reveal their prices, and offer tons of custom add-ons at additional cost. So, let’s discuss the live chat capabilities of both Zendesk and Kustomer. When we compare Desku to Kustomer, it features more customization options, affordability, and a slightly better user experience. In contrast, Kustomer provides multichannel support and more streamlined customer interactions.

When a customer works with two agents and receives two different answers, they’re going to be very frustrated and won’t value the experience. It will also depend on the size of your business, how many features you’ll need to use, your budget, and how much support you need. Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly.

Join our community of happy clients and provide excellent customer support with LiveAgent. Intercom assists with the onboarding and retention of customers through targeted email and in-app messages triggered by time or behavior. The chat enables you to send targeted, behavior based Zendesk messages to customers. After this live chat software comparison, you’ll get a better picture of what’s better for your business. Intercom has a full suite of email marketing tools, although they are part of a pricier package. With Intercom, you get email features like targeted and personalized outbound emailing, dynamic content fields, and an email-to-inbox forwarding feature.

It includes features like chat transcripts, canned replies, and team collaboration. HubSpot is a marketing and sales software company that helps businesses grow by attracting website visitors and converting them into customers. It’s modern, it’s smooth, it looks great and it has so many advanced features. If you’re a huge corporation with a complicated customer support process, go Zendesk for its help desk functionality. If you’re smaller more sales oriented startup with enough money, go Intercom. To sum up this Intercom vs Zendesk battle, the latter is a great support-oriented tool that will be a good choice for big teams with various departments.

Intercom feels more wholesome and is more client-success-oriented, but it can be too costly for smaller companies. What can be really inconvenient about Zendesk is how their tools integrate with each other when you need to use them simultaneously. In particular, IP intercom systems are proving increasingly popular with businesses. If you’re really just focused on the email, maybe say SMS was an easy integration here, CustomerIO could be a good fit, just purely from the messages component. Now let’s go to pricing to understand what it would cost to send different things. They support email, they support, just jump here into the messages product.

The real-time dashboard that tracks your team’s performance and speed of response offers an overview of how things are proceeding. It works on the core concept of capturing leads across websites and engaging with them smartly. To facilitate contextual and smart conversations, Freshchat offers lots of features.

Zendesk is a ticketing system before anything else, and its ticketing functionality is overwhelming in the best possible way. For support teams, ensuring that agents are on the same page is an essential part of the customer experience. You need a complete customer service platform that’s seamlessly integrated and AI-enhanced. Intercom offers three plans to cater for all your needs — whether you’re just starting out, or you have a large support team and established operations.

You can foun additiona information about ai customer service and artificial intelligence and NLP. Their solution targeted companies that wanted to build relationships with their customers through instant messaging. Basically, you can create new articles, divide them by categories and sections — make it a high end destination for customers when they have questions or issues. It has very limited customization options in comparison to its competitors. Intercom is 4 years younger than Zendesk and has fancied itself as a messaging platform right from the beginning.

However, ZenDesk has recently undergone a rebranding and is steadily pushing away customers who require complex solutions. Honestly, when it comes to Zendesk, it is not the most modern tool out there. What can be really inconvenient about Zendesk, though is how their tools integrate with each other when you need to use them simultaneously. If you’d want to test Zendesk and Intercom before deciding on a tool for good, they both provide free trials. Intercom has a standard trial period for a SaaS product which is 14 days, while Zendesk offers a 30-day trial. No single software package can meet the needs of every business, which is why there are so many different options presented in this comparison.

Both Gorgias and Intercom rival in features, and both have thousands of customers worldwide using the tool to manage their customer service. The best chat that you should choose for your business should be based on your personal needs and budget. Intercom and User are pretty good options to improve your customer support.

Their chat widget looks and works great, and they invest a lot of effort to make it a modern, convenient customer communication tool. Zendesk also has an Answer Bot, which instantly takes your knowledge base game to the next level. It can automatically suggest relevant articles for agents during business hours to share with clients, reducing your support agents’ workload. The Zendesk chat tool has most of the necessary features like shortcuts (saved responses), automated triggers, and live chat analytics. It’s like having a toolkit for lead generation, customer segmentation, and crafting highly personalized messages.

Additionally, you can create your own user segments by filtering on specific custom fields and tags. The platform empower decision-makers across various industries by delivering unparalleled key data points and resources to help them excel in their respective fields. Some good Intercom alternatives to try are ZenDesk, Drift, FreshChat and Zoho.

Understand why customers contact you

It is one of the more chatbot-oriented solutions in our ranking, just like Tidio and Drift. And even though it’s difficult to find a one-size-fits-all solution when it comes to customer service software, we’ve got your back. Keep up with emerging trends in customer service and learn from top industry experts. Master Tidio with in-depth guides and uncover real-world success stories in our case studies. Discover the blueprint for exceptional customer experiences and unlock new pathways for business success. Hit the ground running – Master Tidio quickly with our extensive resource library.

Basic service`s feature is a huge number of out-of-the-box integrations. You can integrate Smooch profile with Zendesk, Viber, Slack, Telegram, email and many other services. If I had to describe Intercom’s help desk, I would say it’s rather a complementary tool to their chat tools. It’s great, it’s convenient, it’s not nearly as advanced as the one by Zendesk. Just as Zendesk, Intercom also offers its own Operator bot which will automatically suggest relevant articles to customers who ask for help.

Both tools also allow you to connect your email account and manage it from within the application to track open and click-through rates. Intercom is a comprehensive customer messaging platform that goes beyond live chat. It offers live chat, email marketing, customer support, and more features. With Intercom, businesses can engage with users through targeted messages based on their behavior, segment users into different groups, and even automate responses. It also provides a CRM system that allows businesses to track customer interactions and manage their relationships effectively.

They both offer some state-of-the-art core functionality and numerous unusual features. A Ticketing system keeps track of every interaction between a customer and its customers, making it a vital part of customer service tools. The advanced search function in Kustomer allows customers and service agents to find relevant articles and answers more quickly and efficiently.

So, it becomes very important for any business to handle this aspect well. This website is using a security service to protect itself from online attacks. Whether you’re starting fresh with Intercom or migrating from Zendesk, set up is quick and easy. Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.

In terms of pricing, both Intercom and Zopim offer different plans to cater to businesses of various sizes and needs. Intercom’s pricing is based on the number of active users and starts at $39 per month for their basic plan. It is essential to consider your business requirements and the features of each plan before deciding. Unfortunately, Intercom doesn’t provide any marketing possibilities on other channels, such as Facebook and Instagram. This is great, because then you can serve your customers over multiple channels with one tool. With Intercom, you can handle conversations on your website, Chat GPT WhatsApp, Instagram, Facebook, SMS and within your apps.

Before Live Chat was available, customers had to wait for long periods of time for replies to their queries. But now, with the introduction of live chat, customers can get answers to their questions immediately. The customer service tool should include an automated response as it plays a crucial role in the same. Just like Intercom, Zendesk offers a suite of customer service tools, including a help desk, chat, and several automation modules for marketing. The best way, however, to maximize their potential is through Intercom Zendesk integrations on Appy Pie Connect.

VoIP does not require you to have a special telephone in order to use it. You can still use a normal handset provided you have a VoIP adapter, which plugs into a cable modem or wireless router via an ethernet cable. With RingCentral, just use your desk phone soft key to intercom a co-worker. Users will receive a short beep alert to tell them an incoming internet call is waiting.

For very small companies and startups, Intercom also offers a Starter plan–with a balanced suite of features from each of the above solutions–at $74 monthly per user. Create a help center combining knowledge base articles and a customer contact request form, embeddable into any webpage or mobile app. Whether you’re a B2B SaaS or an eCommerce, LiveChat will help you boost your support and sales across multiple communication channels.Copyright © 2024 Text, Inc. We’ll be sad to see you go, but if you decide it’s time to part ways, all you need to do is contact our support team via live chat.

Both app stores include many popular integrations, such as Salesforce, HubSpot, Mailchimp, and Zapier. Research by Zoho reports that customer relationship management (CRM) systems can help companies triple lead conversion rates. It offers a suite of tools to help businesses with inbound marketing, including a website builder, customer management, and marketing automation tools. It is an affordable alternative to Intercom that offers a very similar set of features.

They’ve been marketing themselves as a messaging platform right from the beginning. It eliminates the need for users to wait on hold or talk with a support rep to get an answer instead of automatically responding to a user’s issue. Other competitors of these two services are Intercom, ServiceNow, SpiceWorks, and Kayako.

Moreover, these are new prices as they’re in the middle of changing their pricing policy right now (and they’re definitely not getting cheaper). For instance, in this blog you can read why the Outreach (a tool for active sales) IT juggernaut preferred Zendesk to Intercom and almost picked Desk.com. LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. As a freelancer, I don’t need all the integrations and support that Intercom provides.

It is worthwhile to explore the features of both, prior to making a decision on which one you should use. In the duel between Zendesk vs Intercom, it seems that Zendesk chat rises slightly above Intercom. That doesn’t necessarily mean that Zendesk chat is right for your business. Also Smooch provides setting of pop-up notifications and targeted messages and possibility of customization. It should be noted that Intercom can integrate with Zendesk, so if there are Zendesk products that you like, aside from the chat feature, you can still use those.

It also integrates with a number of external applications, including Zendesk and Salesforce. As a live chat app messaging solution, is Freshdesk a good alternative to Intercom? It is designed for small businesses, while Intercom and HubSpot are more suited for larger companies. You can foun additiona information about ai customer service and artificial intelligence and NLP.

When you think of an intercom, you might think of an analog door intercom, connecting an outdoor intercom and door phone, and used purely for access control. But RingCentral’s VoIP intercom system allows you to make intercom calls. Both Zendesk Chat and Intercom will integrate with Salesforce Sales Cloud, Zendesk, and WordPress.

If you’re looking for a customer service platform that can grow with your business, Freshdesk is a great option. It offers features like knowledge bases, email management, chat, and social media monitoring tools. It has a help desk ticketing system, customer management features, chatbots—you name it. Netomi’s virtual agents sit alongside human agents to supplement and enhance the capacity of support teams, ensuring the seamless resolution of customer queries. Intercom also offers a few features that are unique to its platform – one of these being the ability to segment users based on their behavior. This means that you can send targeted messages to different groups of users based on how they interact with your product.

Intercom gives you the ability to see who your customers are and what they do in your web and mobile apps in real time. Zendesk chat allows businesses to reach out and connect to customers before they ask a question. In conclusion, Intercom and Zopim offer valuable live chat solutions for businesses, but they have different approaches and target different needs. Carefully assess your requirements, consider your budget, and consider customer feedback before making a decision. On the contrary, Intercom is far less predictable when it comes to pricing and can cost hundreds/thousands of dollars per month. But this solution is great because it’s an all-in-one tool with a modern live chat widget, allowing you to easily improve your customer experiences.

This comprises prepared answers to standard queries, complaints, as well as other issues a customer can possibly have regarding products/services. Kustomer also offers multichannel support for services like WhatsApp, Facebook Messenger, Twitter, SMS, Calls, and email to provide complete support from one place. Interestingly enough, many small businesses prefer instant messaging tools powered by Facebook. WhatsApp Business Chat and Facebook Live Chat Plugin are among the most frequently installed solutions for business massaging on a budget. The integration can be a little bit clunky, and some of the users were surprised by the lack of a free version of Intercom.

Livechat is a great way to reply to queries related to your business, solve problems quickly and build strong relationships with your customers. Why don’t you try something equally powerful yet more affordable, like HelpCrunch? Due to that, customers can chat with service agents in real-time and get a solution to their problems quickly. Ticketing systems can help to increase customer satisfaction and reduce complaints received each month.

Discover how to awe shoppers with stellar customer service during peak season. You can also use RingCentral’s desktop or mobile app to make VoIP phone calls via your PC or your mobile handset. When a user makes an intercom call, they “ping” another user and are put directly through to them, without the latter having to pick up the call.

At the same time, the vendor offers powerful reporting capabilities to help you grow and improve your business. The clothing rental company, Le Tote, uses an automated trigger feature to offer help when its customers are lingering at the checkout. LiveAgent is a robust customer support portal with real-time live chat, a built-in call center, and a universal inbox. It also comes with advanced automation features, rules and plenty of integrations making it an efficient customer service tool for businesses of all sizes. The best thing is you can try the free trial without entering credit card details. Zendesk’s customer support is also very fast, though their live chat is only available for registered users.

The company behind LiveChat provides a whole range of interconnected services such as ChatBot and HelpDesk. It is designed to help your business grow revenue, shorten sales cycles, deliver excellent customer experiences, and strengthen brand loyalty. It does it all by focusing on the customer lifecycle with conversational marketing and conversational sales.

If I had to describe Intercom’s helpdesk, I would say it’s rather a complementary tool to their chat tools. Struck not in a bad way, more like in a very neutral ‘huh, this may be interesting’ way. And there’s still no way to know how much you’ll pay for them since the prices are only revealed after you go through a few sale demos with the Intercom team.

If you want to check out an Intercom alternative WordPress websites can use without limits, try an option with 100,000+ active installations. Tidio allows businesses to communicate with their customers through live chat, which is a quick and efficient way to resolve any issues customers may have. It can help you to reach out to customers and help them complete purchases. They can get the context of the customer’s questions and transfer questions from Chatbox into Message. LiveAgent is the top-rated help desk software for SMBs in 2020, offering great alternative to Zoho Desk. Zendesk chat provides a personal connection with customers who need support.

• It offers a suite of tools to help businesses with inbound marketing, including a website builder, customer management, and marketing automation tools.
• It eliminates the need for users to wait on hold or talk with a support rep to get an answer instead of automatically responding to a user’s issue.
• Some of the most popular reasons include the prohibitive pricing, lack of flexibility of the chatbot building tools, and the challenging setup of the system.
• LiveChat is one of the most popular help desk apps and, obviously, live chat solutions.

Some systems, including RingCentral, may provide a short beep alert to notify a user that an intercom call is incoming. Compatible with VoIP phones and IP PBX services, they don’t require you to install new hardware or adapters—instead, all they need is reliable Chat GPT WiFi connectivity. You can create dozens of articles in a simple, intuitive WYSIWYG text editor, divide them by categories and sections, and customize with your custom themes. Messenger bot is your best bet If you require a tool that brings a lot of engagement.

Similarly, Zendesk supports live chat for both messaging apps and your website. Live chat functionality is a must for any customer service software in this day and age. Desku is also a more cost-effective solution that does not compromise on features. With its competitive pricing strategy, Desku is a very lucrative choice for businesses of all types. Also, Zendesk has many deficiencies that Desku covers, proving it to be a better customer service solution.

Zendesk and Kustomer are both customer service tools that offer different features and pricing plans. Both tools have their own strengths and weaknesses, and it’s important to consider which features are most important to your business before making a decision. HelpCrunch is a customer engagement platform that helps businesses to keep track of customer interactions, chat with customers, and measure customer engagement. It also offers a suite of tools to help businesses create and manage customer support tickets. It is quite the all-rounder as it even has a help center and ticketing system that completes its omnichannel support cycle. This method helps offer more personalized support as well as get faster response and resolution times.

Fast-growing companies and established enterprises could pick Intercom or Zendesk, while small businesses would be better off with Chatra and JivoChat. To sum things up, Zendesk is a great customer support oriented tool which will be a great choice for big teams with various departments. Intercom feels more wholesome and is more customer success oriented, but can be too costly for smaller companies. What makes Intercom stand out from the crowd are their chatbots and lots of chat automation features that can be very helpful for your team.

In the battle of productivity tools, Notion and Microsoft Loop are two heavyweights vying for the top spot. How Intercom works, what it can do for your business and what makes it different to other solutions. Discover how this Shopify store used Tidio to offer better service, recover carts, and boost sales. Boost your lead gen and sales funnels with Flows – no-code automation paths that trigger at crucial moments in the customer journey.

It can automatically suggest your customer relevant articles reducing the workload for your support agents. In a nutshell, none of the customer support software companies provide decent assistance for users. However, I do recommend Intercom for eCommerce stores that may need to integrate the features with their store. If you need a powerful support platform that can help you provide world-class customer service, LiveAgent is a good choice. With over 190 integrations and 175 features, this all-in-one help desk solution has everything you need to provide personalized support to your customers. LiveChat is one of the most popular help desk apps and, obviously, live chat solutions.

Learn about features, customize your experience, and find out how to set up integrations and use our apps. Provide a clear path for customer questions to improve the shopping experience you offer. In addition, you can evaluate their strengths and weaknesses feature by feature, including their contract conditions and costs. By comparing products you are more likely to pick the best software for your business. It’s clear you must understand your specific needs to realize which solution matches those needs.

If that’s not enough, you can use Zapier or Make (formerly Integromat) to integrate with almost any software application on earth. What is so great about their App Store, is that every developer can contribute to it. A great way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Intercom Live Chat and Zendesk Chat and see their functions compared in detail to help you select which one is the better product. It enables you to get quality product feedback from the right customers at the right time through the app or by email. Zendesk, on the other hand, only has online support and a knowledge base.